Improving Service and Reducing Costs in Contact Centers

A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media,can support resolving customer issues quickly, tracking engagements, and capturing data. But, while many companies are interested in applying advanced technology to improve customer interactions, they struggle with how to drive efficiencies and improve automationin the service experience. A key element in transformation? Adding machine learning.

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