Last year, false declines cost merchants $20.3 billion, with $12.7 billion of that given away to competitors and $7.6 billion simply lost. And 60% of merchants currently don’t think that their payments data adds value to business strategy or innovation.

Discover never-before-seen payments insights from 1,500 business leaders and 5,000 consumers. And hear advice from top brands like Microsoft and Deliveroo.

Download’s latest report Black Boxes and Paradoxes: The real cost of disconnected payments. Created in partnership with Oxford Economics, it’s the most comprehensive intelligence on payments in 2020 and beyond.

In the report you’ll discover:

  • How fast-growing brands approach payments
    Make payments central to your strategy, with insights from Uber, Transferwise and others.
  • The complex challenge and the case for change
    See what connected payments could look like – and where pent up value is waiting to be unleashed.
  • The true cost to businesses and the economy
    From false declines to the back-end costs of labor hours, we break down the price of broken payments.
  • What customers will pay for better payments
    Uncover the costliest customer frustrations – and where innovation will have the most impact.